1. Introduction
These terms apply to every car rental booking made through the Trivora Car Rental website. Trivora Car Rental is the trading name of TRIVORA VENTURES (SSM No. 202603175019 (JR0192861-X)) ("we", "us"). By making a booking and ticking the agreement box, you ("the Customer") agree to these terms, and to our Rental Booking Terms, Refund & Cancellation Policy, Customers Compensation Policy and Privacy Policy.
We may update these terms from time to time. The version that applies is the one in force on the date you make your booking.
2. Driver requirements
- Drivers must be at least 21 years old and hold a valid, full Malaysian driving licence (not a probationary P licence).
- Only the Customer and additional drivers registered and approved by us may drive the car. Additional drivers must be purchased as an add-on.
- The Customer must provide a valid, genuine and clear IC and driving licence. False information may lead to cancellation of the booking without a refund of the rental.
- Drivers must not have any medical condition that affects safe driving.
3. Rental period and locations
The rental period and the pick-up and return locations are those chosen in the booking and confirmed after successful payment. The car must be returned at the agreed time and place, in the same condition as when handed over (fair wear and tear excepted).
4. Changes and extensions
Requests to extend the rental, change dates, change locations or add drivers must be made on WhatsApp 013-466 6430 before the rental period ends, and are subject to our approval and car availability. An extension without approval is treated as a late return (see clause 7).
5. Charges and payment
- The total is shown before you pay: daily rate times the number of days, deposit, delivery and collection charges (if any), add-ons (if any).
- All payments are made online in Malaysian Ringgit through our payment provider. A booking is confirmed only after payment succeeds.
- Returning the car early does not entitle the Customer to a refund for unused time.
- Free delivery applies only at locations marked free. Other addresses are charged as shown during booking.
6. Refundable Deposit
The deposit is paid with the booking as security against damage, charges and fines that apply. It is returned within 14 days after the car is returned and inspected, less any applicable charges. If the deposit is not enough, the balance will be claimed from the Customer.
No separate booking fee is charged. See the Refund & Cancellation Policy.
7. Additional charges and penalties
The following charges may be deducted from the deposit, or claimed directly if the deposit is not enough:
| Item | Charge |
|---|---|
| Late return | Extra rental charged by the hour based on the daily rate, up to a full day's rate for each day late, plus our actual losses (for example another customer's booking being affected). |
| Strong odour, smoking or carrying animals | Actual cost of removing the odour and loss of rental days. |
| Excessively dirty car | Actual extra cleaning cost. |
| Fuel shortfall | Cost of refuelling plus a reasonable handling fee. |
| Summons, fines, tolls and parking | Actual amount plus a reasonable administration fee. |
| Lost or damaged keys, accessories or parts | Actual replacement cost. |
| Damage caused by negligence or misuse | Actual repair cost and loss of rental days during repairs. |
We will tell you the exact amount by WhatsApp or email.
8. Prohibited use
The Customer must not use the car for:
- driving under the influence of alcohol or drugs;
- commercial purposes, e-hailing, delivery work, or subletting to third parties;
- racing, speed testing, teaching driving, or towing or pushing other vehicles;
- carrying passengers or loads beyond the limit, or goods that are unlawful;
- carrying animals, durian, salted fish or strong-smelling items, and smoking in the car;
- any unlawful purpose;
- modifying the car, removing identification marks, or repairing the car without our written consent.
9. Permitted area
The car may only be driven within Peninsular Malaysia. Sabah, Sarawak and Labuan are not included. The car must not be taken out of Malaysia (including to Singapore and Thailand) and must not be transported by ship or ferry without our prior written consent. The Customer chooses the destination state when booking.
10. Fuel
The Customer must use the correct type of fuel and return the car with the same fuel level as when received. A shortfall is charged under clause 7. Our inspection records at hand-over and return are the reference if there is a disagreement.
11. Accidents, theft and damage
- The Customer must tell us immediately on WhatsApp, and lodge a police report within 24 hours for any accident or theft.
- The Customer must not repair the car or admit liability to others without our consent.
- The car is covered by insurance as required by law. The Customer's liability for damage or loss is subject to the insurance terms and the applicable excess amount. The Customer is fully liable where damage results from a breach of these terms, an unregistered driver, or reckless driving.
- The Customer is responsible for their own belongings. We are not responsible for items left or lost in the car.
12. Our responsibilities
- To provide a well-maintained car that is safe to drive.
- To carry out inspections at hand-over and return.
- If the car breaks down through no fault of the Customer, we will help and may offer a replacement car under the Customers Compensation Policy.
13. Termination
We may end the rental and require the car to be returned immediately if the Customer breaches these terms, gives false information, fails to pay, or uses the car in a dangerous way. The Customer remains responsible for all charges that apply.
14. Governing law and contact
These terms are governed by the laws of Malaysia. If any clause is found invalid, the other clauses remain in force.
SSM No.: 202603175019 (JR0192861-X)
No. 26, Jalan Ekoperniagaan 1/3, 81300 Johor Bahru, Johor
WhatsApp: 013-466 6430