1. How to cancel
Cancellation requests must be made on WhatsApp 013-466 6430, stating your booking reference number and name. Cancellations are accepted through this channel only.
2. Cancellation by the customer
| When you cancel | Refund |
|---|---|
| More than 24 hours before pick-up time | Full refund: rental, deposit, add-ons, delivery charge. |
| Within 24 hours before pick-up time | One (1) day's rental is deducted. The remaining rental, deposit, add-ons, delivery charge are refunded. |
| After pick-up time, or a no-show | No refund of rental. The deposit is returned subject to clause 4. |
| Shortening the rental period less than 24 hours before pick-up time, or returning the car early | No refund or adjustment for the reduced period. |
| Not collecting the car without notice, or no registered driver present | No refund of rental. |
3. Refundable Deposit
The deposit is a single refundable amount shown at checkout. No separate booking fee is charged. It is returned within 14 days after the car is returned, less applicable deductions. Cancellation refunds follow clause 2.
4. Deposit
The deposit is returned within 14 days after the car is returned and inspected, less applicable charges under the Rental Booking Terms (for example damage, fuel, summonses or late return).
5. How and when refunds are paid
Refunds are made to your original payment method through our payment provider, within 14 days after the cancellation is confirmed or the car is returned (whichever applies). Fees charged by your bank or the payment provider (if any) may not be refundable. The time funds take to arrive depends on your bank.
6. Cancellation by us
If we cancel a booking because the car is unavailable, for safety reasons, or another reason that is not your fault, you are entitled to a full refund of everything you paid. If the cancellation is caused by false information or documents, there is no refund of the rental. See also the Customers Compensation Policy.
7. Making a refund claim
- Contact us as soon as possible on WhatsApp with your booking reference number.
- Include evidence or details of the problem if there are any.
- Help us with any extra information we ask for.
- We will tell you the decision and refund schedule by WhatsApp or email.
8. Contact us
Questions about refunds or cancellations: WhatsApp 013-466 6430.