1. Cara membatalkan
Permohonan pembatalan hendaklah dibuat melalui WhatsApp 013-466 6430 dengan menyatakan nombor rujukan tempahan dan nama anda. Pembatalan hanya diterima melalui saluran ini.
2. Pembatalan oleh pelanggan
| Bila anda membatalkan | Bayaran balik |
|---|---|
| Lebih daripada 24 jam sebelum masa ambil | Bayaran balik penuh: sewa, deposit, add-on, caj hantar dan yuran tempahan. |
| Dalam tempoh 24 jam sebelum masa ambil | Sewa satu (1) hari ditolak. Baki sewa, deposit, add-on, caj hantar dan yuran tempahan dikembalikan. |
| Selepas masa ambil, atau tidak hadir (no show) | Tiada bayaran balik sewa. Deposit dipulangkan tertakluk kepada klausa 4. |
| Mengurangkan tempoh sewa kurang daripada 24 jam sebelum masa ambil, atau memulangkan kereta lebih awal | Tiada bayaran balik atau pelarasan bagi tempoh yang dikurangkan. |
| Gagal mengambil kereta tanpa notis, atau tiada pemandu berdaftar hadir | Tiada bayaran balik sewa. |
3. Yuran tempahan
Jika yuran tempahan dikenakan, ia dikembalikan dalam tempoh 14 hari selepas kereta dipulangkan. Jika tempahan dibatalkan sebelum kereta diambil, yuran dikembalikan bersama bayaran balik di atas.
4. Deposit
Deposit dipulangkan dalam tempoh 14 hari selepas kereta dipulangkan dan diperiksa, selepas ditolak caj yang terpakai mengikut Terma Tempahan Sewaan (contohnya kerosakan, bahan api, saman atau lewat pulang).
5. Cara dan tempoh bayaran balik
Bayaran balik dibuat kepada kaedah bayaran asal anda melalui penyedia bayaran kami, dalam tempoh 14 hari selepas pembatalan disahkan atau kereta dipulangkan (mengikut mana yang berkenaan). Yuran yang dikenakan oleh bank atau penyedia bayaran (jika ada) mungkin tidak dapat dikembalikan. Masa tiba dana bergantung pada bank anda.
6. Pembatalan oleh kami
Jika kami membatalkan tempahan kerana kereta tidak tersedia, atas sebab keselamatan, atau sebab lain yang bukan kesalahan anda, anda berhak mendapat bayaran balik penuh bagi semua amaun yang dibayar. Jika pembatalan berpunca daripada maklumat atau dokumen palsu, tiada bayaran balik sewa. Lihat juga Dasar Pampasan Pelanggan.
7. Tuntutan bayaran balik
- Hubungi kami secepat mungkin melalui WhatsApp dengan nombor rujukan tempahan.
- Sertakan bukti atau butiran masalah jika ada.
- Bantu kami dengan maklumat tambahan yang diminta.
- Kami akan memaklumkan keputusan dan jadual bayaran balik melalui WhatsApp atau emel.
8. Hubungi kami
Soalan tentang bayaran balik atau pembatalan: WhatsApp 013-466 6430.
1. How to cancel
Cancellation requests must be made on WhatsApp 013-466 6430, stating your booking reference number and name. Cancellations are accepted through this channel only.
2. Cancellation by the customer
| When you cancel | Refund |
|---|---|
| More than 24 hours before pick-up time | Full refund: rental, deposit, add-ons, delivery charge and booking fee. |
| Within 24 hours before pick-up time | One (1) day's rental is deducted. The remaining rental, deposit, add-ons, delivery charge and booking fee are refunded. |
| After pick-up time, or a no-show | No refund of rental. The deposit is returned subject to clause 4. |
| Shortening the rental period less than 24 hours before pick-up time, or returning the car early | No refund or adjustment for the reduced period. |
| Not collecting the car without notice, or no registered driver present | No refund of rental. |
3. Booking fee
If a booking fee is charged, it is refunded within 14 days after the car is returned. If the booking is cancelled before the car is collected, the fee is refunded together with the refund above.
4. Deposit
The deposit is returned within 14 days after the car is returned and inspected, less applicable charges under the Rental Booking Terms (for example damage, fuel, summonses or late return).
5. How and when refunds are paid
Refunds are made to your original payment method through our payment provider, within 14 days after the cancellation is confirmed or the car is returned (whichever applies). Fees charged by your bank or the payment provider (if any) may not be refundable. The time funds take to arrive depends on your bank.
6. Cancellation by us
If we cancel a booking because the car is unavailable, for safety reasons, or another reason that is not your fault, you are entitled to a full refund of everything you paid. If the cancellation is caused by false information or documents, there is no refund of the rental. See also the Customers Compensation Policy.
7. Making a refund claim
- Contact us as soon as possible on WhatsApp with your booking reference number.
- Include evidence or details of the problem if there are any.
- Help us with any extra information we ask for.
- We will tell you the decision and refund schedule by WhatsApp or email.
8. Contact us
Questions about refunds or cancellations: WhatsApp 013-466 6430.